{"id":12,"date":"2026-11-02T15:34:42","date_gmt":"2026-11-02T15:34:42","guid":{"rendered":"https:\/\/risesurvive.com\/?page_id=12"},"modified":"2026-11-02T18:44:37","modified_gmt":"2026-11-02T17:44:37","slug":"livraison-retours","status":"publish","type":"page","link":"https:\/\/risesurvive.com\/en\/livraison-retours\/","title":{"rendered":"Delivery and returns"},"content":{"rendered":"<div class=\"rsg-legal\"><h2>Delivery<\/h2><ul><li><strong>Areas served<\/strong> : the 27 European Union countries, Switzerland and Liechtenstein.<\/li><li><strong>Shipping<\/strong> : from warehouses in the European Union, by our logistics provider (Amazon) or by the manufacturer.<\/li><li><strong>Lead times<\/strong> : the lead time shown on each product page runs from payment confirmation. Items \u201cavailable to order\u201d are shipped directly by our supplier; we send you the lead time by e-mail within 48 working hours.<\/li><li><strong>Costs<\/strong> : calculated in the basket before payment, according to country and weight.<\/li><li><strong>Deliveries to Switzerland and Liechtenstein<\/strong> : parcels from the EU are imported; Swiss import VAT and any carrier customs-clearance fees are shown in the basket when we cover them; otherwise they are payable by the recipient, which is stated before the order is confirmed.<\/li><li><strong>Restrictions<\/strong> : some items (knives, thermal optics, fuels) may be excluded from certain destinations or restricted to adults. This is stated on the relevant product page.<\/li><\/ul><h2>Right of withdrawal: 14 days<\/h2><p>You have 14 days from receipt of your order to return it without giving a reason. Write to <a href=\"mailto:contact@risesurvive.com\">contact@risesurvive.com<\/a> stating your order number. The refund, including the original delivery costs (excluding any express delivery surcharge), is made no later than 14 days after receipt of your request, to the payment method used. Return costs are at your expense, unless the product is faulty or we made an error.<\/p><p>The following cannot be returned: products unsealed for hygiene or health-safety reasons (opened first aid items, opened water treatment tablets), seeds and perishable goods.<\/p><h2>Warranty<\/h2><p>All our products carry the 2-year legal warranty for consumers. If there is a defect, contact us before returning anything: we will arrange repair, exchange or refund.<\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>Livraison Zones desservies : les 27 pays de l&rsquo;Union europ\u00e9enne, la Suisse et le Liechtenstein. Exp\u00e9dition : depuis des entrep\u00f4ts situ\u00e9s dans l&rsquo;Union europ\u00e9enne, par notre prestataire logistique (Amazon) ou par le fabricant. D\u00e9lais : le d\u00e9lai indiqu\u00e9 sur chaque fiche produit court \u00e0 partir de la confirmation du paiement. Les articles \u00ab disponibles sur [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Livraison et retours - RISE SURVIVE GEAR<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Livraison et retours - RISE SURVIVE GEAR\" \/>\n<meta property=\"og:description\" content=\"Livraison Zones desservies : les 27 pays de l&rsquo;Union europ\u00e9enne, la Suisse et le Liechtenstein. 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